dolphinreef · Deposits, Withdrawals Account Banking

Putting Money Into Your dolphinreef Account

We've wired the deposit counter directly to Malaysia's everyday payment rails. Open the cashier from your account menu, pick the method that suits you — Touch 'n Go eWallet and Boost are the fastest routes for most — then confirm the amount. Your balance updates as soon as the transfer clears on the payment side. No manual steps, no waiting on hold.

FPX and DuitNow work just as cleanly if you prefer online banking through Maybank2u or CIMB Clicks.

Open the cashier — Log in and tap the deposit icon in your account menu — the cashier opens inside the app or mobile browser without redirecting you away.
Choose your payment method — Select Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. Your saved methods appear at the top of the list for quicker access.
Enter the amount and confirm — Key in how much you want to add in RM, review the summary screen, then authorise with your wallet PIN or bank OTP.
Balance updates automatically — Once the payment network confirms the transfer, your dolphinreef balance reflects the amount — you can head straight to the lobby.

Withdrawing Funds Back to Your Wallet

When you're ready to pull winnings out, the withdrawal counter is in the same account menu as the deposit cashier. We route payouts through the same e-wallet or bank account you used to fund the account — this keeps the money trail clean and reduces delays at our verification layer. Touch 'n Go eWallet and GrabPay withdrawals typically move faster through the

network than bank transfers, though actual timing depends on each payment provider's processing queue. Your account must be verified before a first withdrawal is released.

Open the withdrawal counter — From your account menu, tap 'Withdraw'. You'll see the payout methods available for your account alongside your current withdrawable balance.
Select a payout method — Pick Touch 'n Go eWallet, GrabPay, Boost or your linked bank account via DuitNow. We match your withdrawal to a method you have already used.
Enter the withdrawal amount — Type the RM amount you want to withdraw, staying within your current withdrawable balance. Confirm the destination account details on the summary screen.
Complete identity verification if prompted — If your account verification is pending, you'll be directed to upload your ID before the withdrawal is queued — a one-time step that protects your funds.

Verifying Your dolphinreef Account

Account verification is how we make sure your balance and withdrawals stay secure. We ask for it once — you won't repeat the process on future cashouts. The documents we need are straightforward: a government-issued photo ID and a selfie or a screenshot that confirms your e-wallet name matches the account name on dolphinreef. Players in George Town and across Malaysia who

complete verification early move through their first withdrawal with no interruption. Think of it as locking the account to you, not as a hurdle.

Submit your photo ID — Upload a clear image of your MyKad or passport — front and back. The name must match the name registered on your dolphinreef account exactly.
Confirm your payment method ownership — Provide a screenshot or statement showing your Touch 'n Go eWallet, Boost or bank account in your name, so we can link it to your withdrawal.
Wait for our review — Our account team checks the documents and updates your verification status. You'll receive a notification in your account inbox once it's cleared.
Withdraw without interruption going forward — After the one-time verification clears, future withdrawals go straight to the processing queue — no re-uploading documents each time.

PAYMENT METHODS

Payment Options at dolphinreef

We support the payment methods Malaysian accounts actually use day-to-day. E-wallets like Touch 'n Go eWallet, Boost and GrabPay sit alongside DuitNow instant transfers and FPX online banking connections to Maybank2u and CIMB Clicks. Each method is available where local law permits, and all transactions run through your dolphinreef account wallet — funds never sit in limbo between payment provider and balance.

Touch 'n Go eWallet Link your TNG eWallet directly to your dolphinreef account for deposits and withdrawals. One of the most widely used e-wallet rails in Malaysia.

Boost Boost transfers connect to your account wallet with the same PIN-confirm flow you use for everyday purchases. Fast and straightforward for RM deposits.

GrabPay Use your GrabPay balance to fund your account or receive withdrawal payouts — the same GrabPay app you already have on your phone.

DuitNow DuitNow instant transfers move RM directly from your bank to your dolphinreef balance, linked by your registered mobile number or IC number.

FPX (Maybank2u / CIMB Clicks) FPX online banking lets you authorise a transfer from Maybank2u, CIMB Clicks or any participating Malaysian bank directly in the cashier flow.

Common Questions About dolphinreef Banking

Here are the questions we hear most often about deposits, withdrawals and account verification on dolphinreef. If something isn't covered here, reach out via live chat from your account menu.

Your dolphinreef account supports Touch 'n Go eWallet, Boost and GrabPay for deposits. DuitNow and FPX online banking are also available for direct bank transfers in RM.

Minimum amounts are shown in the cashier when you select your payment method. The figure depends on the method chosen — check the cashier screen before confirming.

Most e-wallet deposits clear quickly once the payment network confirms. If your balance hasn't updated after a few minutes, contact live chat with your transaction reference number.

We link withdrawals to the payment method used for funding your account. To use a different wallet, contact support to update your payout preference before requesting a withdrawal.

We ask for a clear MyKad or passport image plus confirmation that your e-wallet or bank account name matches your registered account name. It's a one-time process.

Our account team reviews submissions and updates your status as soon as the check is done. You'll see a notification in your account inbox once verification is cleared.

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