Reference

How dolphinreef Handles Your Personal Data

This Privacy Policy tells you exactly what personal data dolphinreef collects when you create an account, make a deposit via Touch 'n Go eWallet, Boost or GrabPay, or contact our support team.

Account data protectionPayment channel privacyYour right to access or delete dataCookie usage disclosedAvailable where local law permits

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PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to access, update or delete any personal data we hold, our support team handles these requests directly. You can reach us through live chat inside the platform, by email or via our help desk ticket system. We aim to respond to all data-related requests within a reasonable timeframe and will confirm receipt when your message arrives.

What Data We Collect and Why

dolphinreef Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you submit — name, email address, contact number and date of birth — to verify your identity and keep your account secure. Payment data connected to Touch 'n Go eWallet, Boost and GrabPay transactions is processed solely

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to complete your deposit or withdrawal request; we do not store full wallet credentials on our servers. We also collect device and session data automatically — IP address, browser type, pages visited — to detect unusual activity and keep the platform stable. If you reach out
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via live chat or email, those conversation records are kept to resolve follow-up queries. Your data is processed only for the purposes stated here: account management, payment processing, fraud prevention and customer support. We do not sell your personal data to third-party marketers. Data shared with
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payment processors, including those handling DuitNow and FPX transfers, is limited to what each processor needs to complete the transaction. Retention periods depend on the nature of the data — account records are held while your account is active and for a period thereafter in line
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with applicable law. Where you access dolphinreef depends on local law, and your data rights are available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

dolphinreef applies standard security measures across account data, payment records and session activity. Players in George Town and across Malaysia access the platform over encrypted connections, and account login is protected by OTP verification sent to your registered number. Here is how the key areas of data handling work in practice.

Account Security

Your account uses OTP-based login verification. If we detect a login from an unfamiliar device, a confirmation step is required before access continues — this protects your account data from unauthorised entry.

Cookie Usage

We use session cookies to keep you logged in and functional cookies to remember your wallet preference. Analytics cookies track page performance in aggregate; no personally identifying cookie data is shared externally.

Data Retention

Active account records are retained while your account remains open. On account closure, we keep records only as long as required by applicable law, then apply a deletion process to remove identifying details.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate details, or request deletion by contacting support via live chat or email. We verify your identity before actioning any data change request.

Privacy Policy — Common Questions

These are the questions we hear most often about how dolphinreef handles personal data. If your question is not covered here, contact support directly through live chat or the help desk.

We collect your name, email address, contact number and date of birth at registration. Device and session data — IP address and browser type — is collected automatically when you access the platform.

No. Payment details passed through Touch 'n Go eWallet, Boost or GrabPay are handled by the respective payment processor. We receive only a transaction confirmation and reference — not your full wallet credentials.

Yes. Contact our support team via live chat or email with your registered account details. We will verify your identity and send you a summary of the personal data we currently hold for your account.

Submit a deletion request through live chat, email or the help desk ticket system. We action verified requests within a reasonable period, retaining only what applicable law requires us to keep.

We share data only with payment processors — such as those handling DuitNow and FPX transfers — and only the minimum needed to complete a transaction. We do not sell personal data to marketers.

We use session cookies for login continuity, functional cookies for wallet preferences, and aggregate analytics cookies. You can manage cookie preferences through your browser settings; disabling certain cookies may affect platform functionality.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Infodolphinreef Deposits & Withdrawals AccountRegister

How dolphinreef Handles Your Personal Data

How to Reach Us About Your Privacy

How We Protect and Manage Your Data

Account Security

Cookie Usage

Data Retention

Requesting Changes

Privacy Policy — Common Questions

01 What personal data does dolphinreef collect when I open an account?

02 Is my Touch 'n Go eWallet or Boost payment data stored on dolphinreef servers?

03 Can I request a copy of the data dolphinreef holds about me?

04 How do I ask dolphinreef to delete my personal data?

05 Does dolphinreef share my data with third parties?

06 How does dolphinreef use cookies, and can I turn them off?

Privacy Policy

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