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Terms Conditions That Apply to Your dolphinreef Account

These terms set out the rules between you and dolphinreef when you open an account and use our lobby — covering how deposits clear, how withdrawals are handled, and what we expect from each side.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost, GrabPay transactionsAvailable where local law permitsUpdated terms take effect on publicationContact us before you disagree

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REACH OUR TEAM

How to Contact Us About These Terms

If a specific clause is unclear, or you need to dispute a transaction that came through Touch 'n Go eWallet or GrabPay, our support team is the right place to start. Raise the issue before taking any external action — most account and payment questions are resolved at this step. Players in George Town access the same support channels as anyone else on the platform; there is no regional queue.

HOW WE HANDLE IT

Our Approach to Account Security and Data Handling

We collect only the data needed to operate your account — your registration details, payment records from wallets like Boost and DuitNow, and session logs used to verify transaction accuracy. We do not sell your data to third parties. Cookies on our platform track session state and lobby preferences so the lobby loads faster on repeat visits, not for advertising profiling. You can request a summary of the data we hold by contacting support with your account reference. Account security is your shared responsibility: use a unique password, do not reuse credentials from other platforms, and notify us immediately if you suspect unauthorised access.

Data Retention

We keep account and transaction records for as long as required under applicable law. After that period, data is deleted or anonymised in line with our internal retention schedule.

Cookie Policy

Session cookies keep your account state active during a lobby visit. Preference cookies remember your last game category. You can clear both from your browser settings at any time.

Account Security

We apply SSL encryption to every login and payment step. If our system detects an unusual login location, a verification step is triggered before account access resumes.

Change Requests

To update your registered email, phone number, or linked payment wallet, contact support with a valid identity document. Changes take effect after verification is complete.

What These Terms Actually Cover

dolphinreef Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create a dolphinreef account, you confirm that you have read and accepted these terms in full. They apply to every session you start, every deposit you make through Touch 'n Go eWallet, Boost, or GrabPay, and every withdrawal request you submit. We reserve the

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right to update these terms at any time — the revised version is live the moment it appears on this page, and continued use of your account after that point means you accept the changes. Where a conflict exists between a promotional offer and these core
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terms, these terms take precedence. Your account is personal to you; sharing login credentials or running multiple accounts on the same device is not permitted and may result in account suspension. Eligibility is subject to local law. If you are accessing from a region where online
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casino play is restricted, it is your responsibility to check local regulations before proceeding. Funds held in your account wallet are not interest-bearing and are not covered by any banking protection scheme. Any disputes relating to account balances, transaction history, or promotional credits must be raised
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with our support team within 30 days of the relevant event.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

The questions below come from account holders who wanted clarity on specific clauses — covering withdrawals, payment methods, account suspension, and how to raise a formal dispute. If your question is not listed here, live chat is the fastest route to an answer.

The core terms apply equally to all payment methods. Processing steps differ per method, but your account rights, withdrawal rules and dispute process are the same regardless of which wallet or bank you use.

If your account is suspended for a breach of these terms, we will review your balance before any action. Funds confirmed as legitimately yours are returned to the payment method used for deposit after the review is complete.

Yes. Request account closure through live chat or email, and we will process your remaining balance back to your registered Touch 'n Go eWallet, Boost, or GrabPay account after identity verification is complete.

Contact support within 30 days of the transaction date, quoting your account reference and the transaction ID. We will cross-check against our payment logs and respond with our findings before any adjustment is made.

No. The same terms apply to all account holders across Malaysia. Access depends on whether local law in your region permits online casino play — the terms themselves do not vary by city or state.

It means the version on this page is the current version. We do not send individual notices for every update. Check this page periodically, and contact support if you need clarity on any change before continuing to use your account.

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